Rupes Coffee / Tea Mug

We’re committed to your complete satisfaction, offering a fair, transparent returns process. 

You can cancel orders before dispatch, and we’ll quickly replace any damaged or faulty items reported within 14 days—including covering return shipping. 

All products are backed by manufacturer warranties and Australian Consumer Law protections.

For change-of-mind returns, items must be unused, in original packaging, and returned within 14 days of receiving your Return Authorisation Number (RAN); a 10% restocking fee applies, and return shipping is your responsibility.

Refunds are processed within 2 business days of approval.

For more info, visit our Returns & Refunds Policy page.

We prioritise fast, transparent shipping with real support every step of the way.

Orders are dispatched twice daily from our store, with same-day dispatch for orders placed before 1:30pm (AWST) on business days, and tracking provided as soon as your order leaves.

We use trusted carriers like Australia Post, Team Global Express, and FedEx, with shipping costs calculated at checkout based on size, weight, and destination.

Delivery times vary by location—metro areas typically receive orders faster—and we’re here to help if delays, damage, or questions arise.

International orders may incur customs fees, and local pickup is available in Perth.

For more info, visit our Shipping Policy page.