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We aim to ensure your completely satisfied with your purchases. We aim to provide a straightforward, fair, and transparent returns process. If something isn’t right with your order, we’ll work with you to resolve it quickly.
Please read the policy below before purchasing.
Orders may be cancelled before they are processed and prepared for dispatch.
Because we process orders quickly, please contact us as soon as possible if you need to cancel. Once an order has been packed or dispatched, it can no longer be cancelled and will need to follow the returns process below.
If your order arrives damaged or faulty, we will replace it quickly and at no cost to you.
What to do:
Once approved, we will provide you with a return label and cover the cost of shipping the replacement item(s). Please return the item in the original packaging.
Requests made outside the 14-day period may be assessed at our discretion and may be subject to additional handling or shipping fees.
All products are covered by the manufacturer’s warranty where applicable.
Consumable items are warranted against manufacturing defects only and are not covered for misuse, incorrect application, or normal wear and tear.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
This policy operates in addition to your rights under Australian Consumer Law and does not exclude or limit those rights.
If you change your mind after receiving your order, you may return eligible items provided they meet the conditions below.
To request a return:
Change-of-mind returns will be accepted if:
Items that do not meet these conditions may be refused or incur additional expenses.
Please note:
Original shipping costs are non-refundable
Return shipping is the customer’s responsibility
A 10% restocking and administration fee applies to change-of-mind returns
Processing times may vary depending on your bank or payment provider.
Detailing Warehouse
Unit 3, 10 Rawlinson Street O’Connor, WA 6163
⚠️ Returns sent without a valid Return Authorisation Number (RAN) will not be accepted.
We strongly recommend using a tracked, insured, and adequately packaged shipping service. We will not accept liability for items lost or damaged during return transit.
Refunds are processed within48 business hours of approval
Most customers receive funds within2–5 business days, depending on their payment provider
Allow up to 5 business days after refund confirmation
Check your bank or card statement
Contact your bank or payment provider for processing timeframes
If still unresolved, contactsales@detailingwarehouse.com.au
Clearance & discontinued items
Non stocked items or special orders
Opened Chemicals or Liquids
Individual Items that were sold as part of a kit or bundle
Wearable merchandise or apparel.
Products that have been used or tested or are not in a resalable condition.
Bonuses or gifts that were included in your order
If goods were damaged upon arrival, we will cover return freight.
For change of mind returns, the customer will be expected to cover return freight.
Our inspection process is fair and follows guidelines clearly outlined in our returns policy. If your goods do not meet these standards when we receive them, we can resend them to you at your cost, should you choose this.